Support

Need help? Email support@soyugen.com — we read every message. You can also send feedback directly from the app (Settings → Send feedback), which attaches your user ID automatically so we can help faster.

Frequently asked

How does adding evidence work?

Tap the + button, add a launch-monitor screenshot, plotted shots, numbers, a round, or a voice note. Screenshots and voice notes are read by AI; the others are scored instantly. Accept the result to earn XP and grow your skills.

Why did my AI read stop working today?

Free accounts have a daily limit on AI reads to keep the service sustainable. Plotted shots, numbers and rounds don't use a read — use those, or come back tomorrow.

What is a streak?

Add any evidence on consecutive days to build a streak. Streaks use your local day. If you miss a day you can spend a streak-freeze token.

How do leaderboards work?

Best progress often beats best raw performance — improvement, streaks and consistency count, so beginners can win. Compare Everyone, Friends, your Club, or your handicap bracket.

How do I add friends?

Share your friend code (Profile → Friends) or enter someone else's, then accept the request.

Report or block someone

Tap the ••• on a feed item to report or block. Blocked players disappear from your feed and leaderboards, and we review every report.

How do I delete my account?

Settings → Delete account. This permanently removes your data.

Coaching

How do I link my coach?

Tap Add my coach in your profile — it shows a QR code your coach scans at coach.soyugen.com/link. Coach linking is rolling out in early access, so if you don't see the option yet, it hasn't reached your account. Players under 18 need guardian consent before anything is shared.

What can my coach see?

Your progression, sessions, evidence and clips — never your location, payments or friends list. Every time a coach opens your data it's logged where you can see it, and you can revoke access in one tap. Revoking tells the coach.

I'm a coach — where do I sign in?

The coach console lives at coach.soyugen.com. Your first linked client is free, forever — see the coach page for what's included.